RETURNS

HERE AT OYCEE, WE ARE DEDICATED TO BRINGING YOU AN UNPARALLELED BUYING EXPERIENCE FROM START TO FINISH! IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PURCHASE FOR ANY REASON, HERE'S HOW TO RETURN YOUR ITEMS.

​

** No refunds, returns or exchanges on products purchased during sales such as Black Friday / Cyber Monday / Boxing Day.

 

TIME LIMIT OF RETURNS?

You have within 20 days from the delivery date to return the purchased item(s).

 

STEP BY STEP GUIDE TO RETURN AN ITEM

1. Fill out the return form HERE
2. Repack your item(s) in the original packaging with all the tags attached. Don't forget to include this return form*
3. Send us an email so we can send you the return address
4. Bring your parcel to any Canada post or UPS store. You'll receive proof of postage - remember to keep this safe in case you need to use it as evidence of your return.
5. We'll do the rest! 

Please note, Oycee does not cover the cost of returns.

RETURN POLICY

• You have within 20 days of receiving your order to return the purchased item(s).

• To be eligible for a return, your item(s) must be unworn and unwashed with no odours, stains, and in the same condition that you received it. The item must be in the original packaging with the original tags. You must provide the receipt or proof of purchase.

• Note that all sale items, bodysuit, swimwear, lashes, mask and underwear are final. If you return such items, your package will be returned, and you will be charged with a 20$ fee.

• We will not cover any customs fees or any lost packages.

• No refunds, returns or exchanges on products purchased during sales such as Black Friday / Cyber Monday / Boxing Day.

 

FAULTY PRODUCT

 1. You have 15 days to contact our customer service () with a picture of the faulty goods. Please remember to get in touch with the customer service team before returning. ( )

 

2. You have 25 days to return the item to us with the receipt of the faulty goods.

 

WHAT'S THE RETURN PROCESS?

We aim to process your return ASAP, but on occasions, it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 30 days of returning the item(s), please contact us with the proof of postage information on your Post Office receipt and we will check this out for you.

Once we receive the item(s), we will inspect it (them) and notify you that we have received your return item(s). Once your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain number of days, which depends on your card issuer's policies.

You will be responsible for paying your shipping costs, which are not refundable.

 

CAN I EXCHANGE AN ITEM?

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice.